Newbie fumbling showing here.... I'd like to respond to a public request. Do our articles have to be approved first before we try to post them to the request? So we send them up to the editors first? And they know we're answering a public request? How do we go about that?
I'm new too, but here's how it goes. Once your article has been approved, you'll get an email saying so. You can then go to the request and click on Q/A. Write a short email and at the bottom, click the button to reference the article. A list of your articles will pop up and you click on the one that you want them to look at. That's what I've done, and it's working.
Thanks for the help, Kat. But also, I wondered how we did it for admin. I put in "public request" in the recommended sub-category slot. Was that right? Or did that even matter?
You just submit like you would any other article. Put it in the appropriate category under "articles," and then, in the question and answer section to the requester, use the box to find your article number so that their attention can be drawn to the fact that you've submitted to their request.
That's one way of approaching it. You can always go back and change the short summary later, if you so choose. Instead of just saying "a specific product," though, I would elaborate more on the topic. The nice thing about the short summary is that nothing is set in stone.
I'd like to respond to a public request. Do our articles have to be approved first before we try to post them to the request? So we send them up to the editors first? And they know we're answering a public request? How do we go about that?