messaging system - customer's end
Moderators: Celeste Stewart, Ed, Constant
messaging system - customer's end
I'm wondering how the messaging system works on the customer's side. When an author posts a question in a customer's Q and A - does the customer have to go to Q and A to read the question? Or does the customer get an email, or notice of a message? Thanks.
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- Posts: 221
- Joined: Thu Jul 17, 2008 2:56 pm
- Location: Ohello
Re: messaging system - customer's end
I think it works the same as on our side, and they just get an email notification that they have received #new messages, which they can view within the email notice, or log on to CC to view it and then be able to respond from the site.
Re: messaging system - customer's end
Thanks DSW, kind of what I thought too, but just checking.
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- Posts: 221
- Joined: Thu Jul 17, 2008 2:56 pm
- Location: Ohello
Re: messaging system - customer's end
NOW, I just wish they'd make it so we could reply to the message from our email servers!!! That would just be Kick-A##!!