Constant Content

I'm wondering how the messaging system works on the customer's side. When an author posts a question in a customer's Q and A - does the customer have to go to Q and A to read the question? Or does the customer get an email, or notice of a message? Thanks.

I think it works the same as on our side, and they just get an email notification that they have received #new messages, which they can view within the email notice, or log on to CC to view it and then be able to respond from the site.

Thanks DSW, kind of what I thought too, but just checking.

NOW, I just wish they'd make it so we could reply to the message from our email servers!!! That would just be Kick-A##!!