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Article Purchasing Glitch: Ed or Support, Please help?

Posted: Fri Jan 16, 2009 4:43 pm
by DSWaltenburg
Hey there.

Private Req. customer attempted to purchase article, and cannot get through checkout process. It shows on my content list as "View" but with #of licenses sold= '1', however, it's still showing on my profile page. Customer not happy, please help him? Thanks.

Re: Article Purchasing Glitch: Ed or Support, Please help?

Posted: Fri Jan 16, 2009 7:20 pm
by Ed
Please email Support with this issue. Unfortunately, it's the weekend, so I can't guarantee a quick response.

Ed

Re: Article Purchasing Glitch: Ed or Support, Please help?

Posted: Fri Jan 16, 2009 7:33 pm
by DSWaltenburg
Thanks. It did finally go through for the customer.

Re: Article Purchasing Glitch: Ed or Support, Please help?

Posted: Sat Jan 17, 2009 6:46 am
by Ed
Okay, that's good!