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Customer requests photos

Posted: Thu Jul 05, 2012 2:15 pm
by jellygator
Hi everyone,
Can anyone tell me exactly what we're supposed to do in order to include photos per customer request?

I tried to include them after the text of article, with license information, source, and a source link (which I know we're not normally supposed to include) for each photo. The uploader won't allow me to upload. I'm using an .rtf format.

How can I provide the customer's request and keep the digital gods happy at the same time?

Thank you!

Re: Customer requests photos

Posted: Fri Jul 06, 2012 2:21 am
by jak
Contact support about this. They will probably tell you to email the pics to support so they can forward them to the customer if the article is purchased. If the customer didn't like them and therefore didn't want the article, the purchase money could be refunded. I'm not sure how else it could be done, or what the risks of being ripped off would be, but CC might have other ideas.

Re: Customer requests photos

Posted: Sun Jul 08, 2012 5:12 am
by jellygator
Thanks, Jak!

Yes, e-mailing it worked.