Customer request: how to handle?
Posted: Thu Jul 11, 2013 1:11 pm
Hi--
I used to be very active here a couple of years ago, but not so much lately. It seems I have forgotten quite a bit about how the site works! Now that I'm freelancing from home full time, I'd like to get involved again.
I have a message from a customer that wants to contract some new content from me similar to some other articles he has bought. He doesn't know what the procedure is, and I have forgotten. Do I tell him to make a private request, and is doing so self-explanatory from the customer side?
Or should I just add the articles to CC and alert him that they are there?
Thanks! Hope I get my sea legs back soon.
I used to be very active here a couple of years ago, but not so much lately. It seems I have forgotten quite a bit about how the site works! Now that I'm freelancing from home full time, I'd like to get involved again.
I have a message from a customer that wants to contract some new content from me similar to some other articles he has bought. He doesn't know what the procedure is, and I have forgotten. Do I tell him to make a private request, and is doing so self-explanatory from the customer side?
Or should I just add the articles to CC and alert him that they are there?
Thanks! Hope I get my sea legs back soon.