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Customer Revision Request
Posted: Mon Dec 08, 2014 4:54 am
by Mel1079
Hi! A customer PM'ed me before he bought an article to see if I'd be able to accommodate a revision if he were to purchase the article, which I can. He said that he submitted a revision through the system and that it shows initiated on his side. I've looked in the Revision Request link and within the article in My Content, but I don't see his request. Am I missing something? This is the first customer revision I've had. Thanks in advance to anyone who's able to help me!
Re: Customer Revision Request
Posted: Wed Dec 10, 2014 4:49 am
by Mel1079
So I uploaded a revised file to the article in My Content. But the customer can't see it. How do I contact Customer Support at Constant Content?
Re: Customer Revision Request
Posted: Thu Dec 11, 2014 4:46 am
by jak
Click on contact, top right of a site page. then select customer related, write your message and send it. Good luck.
Re: Customer Revision Request
Posted: Thu Dec 11, 2014 6:37 am
by Mel1079
Thanks, Jak. I emailed them yesterday. I didn't see the link on my phone for some reason, but I saw it on my desktop.
