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Submission error
Posted: Thu May 21, 2015 2:36 am
by kaizenmarketing
Hi
Can anyone help with this please.
I have edited an article and am trying to re-submit. I keep getting the error message below. Support haven't come back to me with a request for help (over 10 days ago). I've tried starting again and re-submitted - even changing the title - but still the error.
http://www.constant-content.com - Access Denied
Error code 15
This request was blocked by the security rules
2015-05-21 09:24:46 UTC
Your IP5.68.235.101|Proxy IP149.126.74.165(ID 1047)
Incident ID: 47000020066789028-86486145829896228
Re: Submission error
Posted: Mon May 25, 2015 2:25 pm
by Lysis
This sounds like a firewall issue. It looks like they use incapsula as a cdn.
Sky broadband looks like a legit ISP for you?
Are you still getting the error?
This can happen for several reasons, but here are some
1) An oopsie on Incapsula's network
2) Someone with that IP was doing naughty things
3) You're sharing a network with someone doing naughty things
4) You have malware doing naughty things
5) CC blocked you for doing naughty things
I'm guessing you don't have the issue anymore. If you're using a proxy, I would stop but it doesn't look like you are.
Could also be your form submission -- special characters, HTML, etc. Try copying your post to Notepad and then copying back to the CC form.
Re: Submission error
Posted: Mon May 25, 2015 2:41 pm
by Constant
I believe this has been resolved now and the article is approved, but Lysis is correct. Something in the submission and how it interacted with the resubmission form flagged Incapsula to block just this one article. We haven't seen this happen with any others but are keeping an eye on it.
Re: Submission error
Posted: Fri Jun 10, 2016 9:34 pm
by vjlenin
Hi, I got this error today while submitting. Here is the detail:
www.constant-content.com - Access Denied
Error code 15
This request was blocked by the security rules
2016-06-11 04:20:56 UTC
Your IP183.83.48.152|Proxy IP103.28.249.165(ID 10218)
Incident ID: 218001280098693550-386304339462457352
I submitted an article about the features of HTML5. I don't see why that would trigger any error. Also, my IP is clean. Would someone be able to help me out?
Re: Submission error
Posted: Sat Jun 11, 2016 8:35 am
by Lysis
vjlenin wrote:Hi, I got this error today while submitting. Here is the detail:
http://www.constant-content.com - Access Denied
Error code 15
This request was blocked by the security rules
2016-06-11 04:20:56 UTC
Your IP183.83.48.152|Proxy IP103.28.249.165(ID 10218)
Incident ID: 218001280098693550-386304339462457352
I submitted an article about the features of HTML5. I don't see why that would trigger any error. Also, my IP is clean. Would someone be able to help me out?
It's flagged as a hack attempt. Put spaces between the gt/lt signs. So, instead of using <html> use < html >
It's a pain if you get a revision from the editor too. You'll have to do it again.