Page 1 of 1

IE 9 and Article Samples

Posted: Sat Jun 18, 2011 4:41 pm
by Celeste Stewart
Hi, I recently upgraded my browser to Internet Explorer 9 and can no longer see the text in the article sample/long summary section. If I try to view an article in Firefox, it shows up fine but not in IE9.

Re: IE 9 and Article Samples

Posted: Sun Jun 19, 2011 12:38 am
by Jaye
Celeste, I have the opposite problem. I can view articles in IE8 but not in Firefox. It happened a month or so ago and I'm still not sure if it's a CC issue or a browser issue, and if it's a browser issue I haven't a clue how to fix it. (Sorry, not very helpful - hopefully someone else will come up with an actual solution!)

Re: IE 9 and Article Samples

Posted: Sun Jun 19, 2011 12:39 am
by JStone
Have you contacted support?

If you can't see the summary, maybe potential customers can't either. If that's the case, CC need to look into it.

Re: IE 9 and Article Samples

Posted: Thu Jun 23, 2011 5:41 pm
by Constant
Just to let everyone know, we are working on this and are hoping to get it resolved tomorrow. We're still trying to identify exactly which browsers are experiencing the errors, so if you've seen the bug, you could help us tremendously by letting us know which browser (and version number) and which operating system you are using. Please post here or shoot us a quick email at support.

Re: IE 9 and Article Samples

Posted: Thu Jun 23, 2011 5:51 pm
by Celeste Stewart
Mine's Windows 7 64-bit Home Premium Service Pack 1, Internet Explorer 9 (9.0.8112.16421)

Thanks!

Re: IE 9 and Article Samples

Posted: Fri Jun 24, 2011 1:24 pm
by Constant
The problem should be fixed now. Please let us know if you continue to run into any errors.

Re: IE 9 and Article Samples

Posted: Fri Jun 24, 2011 2:42 pm
by Celeste Stewart
It's still blank on mine :(

Re: IE 9 and Article Samples

Posted: Sat Jun 25, 2011 12:18 am
by Jaye
I'm still getting the message 'This article has been sold or removed ....etc'. I just updated Firefox from 4.0.1 to version 5.0 but it doesn't seem to work there either. (Using Windows XP Media Centre Edition version 2002 Service Pack 3)

Re: IE 9 and Article Samples

Posted: Tue Sep 20, 2011 1:31 pm
by jellygator
Not sure if this is helpful, but I had some similar problems with my new computer, which uses Windows 7 and IE9. I learned that I needed to use the 64-bit IE9 to access some things, and to use the compatibility mode otherwise.