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Complaint: Author name not included in unique purchase
Posted: Tue May 23, 2006 8:01 am
by damyanti
My article: Bioni Bespoke: Bonding with the best was bought for unique rights by the site
www.lifeinitaly.com, but they have not published my name.Could you ask them to either publish my name or pay me the price of fullrights?
Awaiting your response,
Damyanti
Posted: Wed May 24, 2006 9:42 am
by Celeste Stewart
I had a similar issue with another customer that I discovered and CC is looking into it.
Just today I sold one for usage to yet another customer (different than yours or the one I had earlier) and they have deleted my name as well. I realize their budget was only in the $20 range but they are using a $40 exclusive and only paying $20 for it. I don't really care if my name is on it or not but it isn't fair to the customers who pay the premium for the right to use articles exclusively.
While I like to think this is just an oversight on the customers part, I hate to see that it keeps happening. I never really checked before and I don't want to have to do that. Anyone have any ideas?
Posted: Wed May 24, 2006 10:18 am
by Eliza Ferree
I had this problem, I think we are still waiting to hear from the author of the website for mine. It wasn't the italy one though.
Posted: Wed May 24, 2006 5:18 pm
by damyanti
I am still waiting for an answer on this. Though this customer is purchasing a lot of article, I am scared to post any more for fear I will be cheated again. Is someone at constant-content looking at this please?
Posted: Wed May 24, 2006 5:39 pm
by constant-content
Yes
Posted: Wed May 24, 2006 5:56 pm
by Celeste Stewart
I really don't think customers are trying to cheat the system, especially when they purchase so many articles. It's probably either an oversight, they clicked the wrong box, or they may have intended to keep the byline but in adding so many articles to their website they may have forgotten -- or they may even have someone else posting who didn't know. Call me naive I suppose
but that's what I like to think!
Hopefully they'll get a friendly reminder from CC and make it up to us....
Posted: Wed May 24, 2006 8:32 pm
by Eliza Ferree
Oh, not saying nothing wrong towards CC, they are awesome.
Thanks for being here.
Posted: Thu May 25, 2006 11:50 am
by constant-content
damyanti - Your article has been fixed, these things happen.
Celeste - We are still waiting to hear back from your customer.
Thanks
Posted: Thu May 25, 2006 2:34 pm
by Celeste Stewart
No worries but thanks for checking it out! You guys rule.