Q & A on Public Requests
Moderators: Celeste Stewart, Ed, Constant
Q & A on Public Requests
Okay, I'm confused and I'm thinking I may have been doing the wrong thing all along. I just went into the Q & A of a public request to let the requester know that I'd uploaded an article for their request. As I normally do, I chose to "add attachment" to my note, which added my article for the customer's perusal. But, hmm..., now I'm seeing that I can also "upload"? Do I really want to upload my article for the customer, or is that what the customer would choose to do?
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Celeste Stewart
- Posts: 3528
- Joined: Sun Jan 08, 2006 5:28 pm
- Location: California
- Contact:
That's a new feature that is designed so that the customer can upload files to us - not the other way around. Too bad it's visible on the writer's side because it's confusing.
For example, if a customer had a multiple page document or spreadsheet containing their notes and research they previously had no legitimate way of getting it to the writer. I've had customers post links to sites where I could download their files but it was a pain for them to do. I'm sure others have had similar problems. Now, customers can upload their documents to us easily.
No, you wouldn't want to upload your files to them. That bypasses the CC editorial system -- and payment. Do what you've been doing all along by posting a link to your article and ignore that upload button.
I wonder if CC can remove that feature from the writer's side of the site? Or maybe explain its purpose better so new writers don't accidentally upload articles.
For example, if a customer had a multiple page document or spreadsheet containing their notes and research they previously had no legitimate way of getting it to the writer. I've had customers post links to sites where I could download their files but it was a pain for them to do. I'm sure others have had similar problems. Now, customers can upload their documents to us easily.
No, you wouldn't want to upload your files to them. That bypasses the CC editorial system -- and payment. Do what you've been doing all along by posting a link to your article and ignore that upload button.
I wonder if CC can remove that feature from the writer's side of the site? Or maybe explain its purpose better so new writers don't accidentally upload articles.
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Elizabeth Ann West
- Posts: 561
- Joined: Tue Nov 13, 2007 4:42 am
- Location: Moncks Corner, SC
- Contact:
I actually tried to use it tonight, but I don't think it worked. I noticed right after an article was sold for full rights, there is a small typo at the end (a "the" for "they").
I wrote the customer a message apologizing for the typo and where specifically it was located. I tried to upload my copy of the file (with the edit) but it didn't seem to work.
Personally, I think the feature would be nice for those of us doing regular work with customers. Especially as if there is a small typo or a minor rewrite that needs to be made. I know it's up to the buyer too, but sometimes they can't see the typos before they purchase either. I would much rather be able to correct any oversights (hey, we're all human) and keep a customer, than have any shoddy work noticed after the sale prevent me from future business because we weren't given the opportunity as authors to correct the customer service gaff.
I think that helps C-C too because if an author receives work with typos in it, and no system to seek a quick fix from the writer, they may go elsewhere for content.
I wrote the customer a message apologizing for the typo and where specifically it was located. I tried to upload my copy of the file (with the edit) but it didn't seem to work.
Personally, I think the feature would be nice for those of us doing regular work with customers. Especially as if there is a small typo or a minor rewrite that needs to be made. I know it's up to the buyer too, but sometimes they can't see the typos before they purchase either. I would much rather be able to correct any oversights (hey, we're all human) and keep a customer, than have any shoddy work noticed after the sale prevent me from future business because we weren't given the opportunity as authors to correct the customer service gaff.
I think that helps C-C too because if an author receives work with typos in it, and no system to seek a quick fix from the writer, they may go elsewhere for content.