Customer can't buy content

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Moderators: Celeste Stewart, Ed, Constant

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Celeste Stewart
Posts: 3528
Joined: Sun Jan 08, 2006 5:28 pm
Location: California
Contact:

Customer can't buy content

Post by Celeste Stewart »

Hi,
Looks like you are working on the layout of the pages -- the "add to cart" button is waaaaaaaaaaaaaaaayyyyy off the screen. Customer let me know he can't buy my content. In my case, there's a bunch of "invalid arguments" next to a new Copyscape button. I told him to scroll to the right in search of the Add to Cart button or wait a few days but that seems like an inconvenience. I see other articles are the same way.

Article is Lake Travis Mail Merge invoice.
DSWaltenburg
Posts: 221
Joined: Thu Jul 17, 2008 2:56 pm
Location: Ohello

Re: Customer can't buy content

Post by DSWaltenburg »

My profile shows that I sold 1 full rights license today however it says that I have 1 article waiting, suspended, etc...



This is the note from my client....

"
Date: August 28, 2008, 5:42 pm
From: Requester
Message: Hi....
Thanks, but the page seems to be screwed up and there is no link to add to the cart."


Eeek. Think I'll send a note to support.
Ed
Posts: 4686
Joined: Mon Feb 20, 2006 2:15 pm

Re: Customer can't buy content

Post by Ed »

I've sent a note their way, too. Let's hope this isn't an overnight problem.
jrichards
Posts: 186
Joined: Fri Jul 04, 2008 2:42 pm

Re: Customer can't buy content

Post by jrichards »

Thanks for letting us know so quickly. It should be fixed now. If it isn't fixed for you please post an a link to the page that where you see formatting has gone awry.

Thanks,
Jeff
DSWaltenburg
Posts: 221
Joined: Thu Jul 17, 2008 2:56 pm
Location: Ohello

Re: Customer can't buy content

Post by DSWaltenburg »

At 9:44 EST, this is what I see:

-Profile page still shows 1 article suspended, waiting, etc...., but reflects the sale of one full price article today.
-Content Page, in Status column, says "Waiting".
-Account page reflects payment for today's sale.

I haven't heard back from my client to know whether he's been able to get his article or not...


Rock on.
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