Best Offer Procedure

[DSWaltenburg]

Ok, I searched the FAQs and Bloggie, and forum, but can't find my answer, so here is my question:

If I get a Best Offer offer, and I accept, what happens next? Do I just wait, and when the customer buys it, it will be listed at the Best Offer price? ORRRR, do I have to go into Your Content, and edit that article, and change the price to the Accepted price?

Just wondered.

PS: A little bit of elaboration about the Best Offer policy and procedures might be a helpful addition to the FAQ's for customers and for authors. :D


Cheerios

[Nessiee]

I've just started playing with this feature myself a bit, and wouldn't mind knowing a little more about how it works either. I haven't really decided if I like it or not, but since I'm free to accept/reject I suppose it couldn't hurt, right? Especially if it brings in more interest...? I haven't had any offers yet though, but I've only been trying to use it for a week, so it's probably a bit early yet lol...

Sorry that I don't really know the answers to your questions :(

[DSWaltenburg]

Not a problem, Ness. I just received my 2nd offer yesterday, and I accepted, but so far the customer hasn't returned to purchase it yet, so I wasn't sure of what takes place after acceptance :) My first offer went to poo, when the customer never finished their order. :(

I have been putting Best Offer on my main inventory since I started in July, mainly because I'm just not sure enough of myself yet to know whether I'm pricing things too high or not, so I guess, if a customer comes along and offers a lower bid, albeit a REASONABLE one, then I'll have a better idea of what the buying market will bear. I'm not going to let something go that I think is worth $50 for a $5 bid....no way :) But if I get a $75 bid on a $125, I'd definitely consider it!! Not that the math adds up, but for some quirky reason it sounds good in my cranial vacuum of a brain!! :)

Deborah

[jrichards]

Hey Deborah,

No need to alter the price on your articles yourself once you have accepted the offer. That would alter the price of the article on the whole site!

What happens with a best offer is this:
1. The potential customer makes the offer
2. An email gets sent to you saying that there is a new offer on one of your articles
3. You accept or refuse the offer
4. If you accept an email gets sent to the potential customer saying that their offer has been accepted
5. Then if they are still interested they can go and buy the article for the accepted price.

They aren't forced to buy the offer for the accepted price. So, it is possible that they may not come back and buy the article.
I know that can be frustrating to go to the trouble to accept the offer and not have the customer decide to go through with the deal. But hopefully the customer was serious when they made the offer and will come back and pick up the article at the agreed upon price.

-jrichards

[DSWaltenburg]

Hey J! Thanks for the info! I just wanted to make sure I wasn't screwing things up on my side, since they haven't come back yet to purchase the article. But then again, I'm just impatient like that :)

[Nessiee]

Trust me, I would be impatient too :P But at least the procedure is now clear as to what happens in what order :)

[cgardener]

I sent a message to staff about this same thing, but I worked it out myself, I think. I had an article that was best offer, and it had usage, unique, and full rights. I didn't mean to put it as unique, so I just rejected it and went in and changed the pricing to the price they had offered for usage, and the other price for full rights. Hopefully, they'll come back and get it for usage. If not, oh well.