Your Shopping Cart is NOT WORKING....

Not an author yet? Have questions? Post here!

Moderators: Celeste Stewart, Ed, Constant

Locked
BlueSquares
Posts: 2
Joined: Thu Jun 25, 2009 11:22 am

Your Shopping Cart is NOT WORKING....

Post by BlueSquares »

I'm trying to order 3 articles.

I have no idea what "Upgrade to Use" means.
As if that's not enough, here's what you want me to pay.

There's some cart problems, here. Can you please fix?
Attachments
crazy2.gif
crazy2.gif (13.29 KiB) Viewed 2274 times
crazy1.gif
crazy1.gif (12 KiB) Viewed 2274 times
Last edited by BlueSquares on Thu Jun 25, 2009 11:34 am, edited 1 time in total.
Ed
Posts: 4686
Joined: Mon Feb 20, 2006 2:15 pm

Re: Your Shopping Cart is NOT WORKING....

Post by Ed »

Your problem has been forwarded to Support.

Thank you,
Ed
Constant
Posts: 406
Joined: Fri Jun 20, 2008 10:35 am

Re: Your Shopping Cart is NOT WORKING....

Post by Constant »

So the problem was that the article which was tagged "upgrade to usage" had already been purchased a month ago, so the system was letting the buyer know this. This notification is also used if a client buys an article for usage and then comes back and wants to buy it for fullrights, so they only have to pay for an upgrade. Obviously we need to change the language used so that it is more intuitive to the user. That will go on the list. It has all been worked out now and we appreciate the heads up when things like this happen.

Cheers,

David Kool
Locked