Question about customer payment

[keziah12]

Hi, all!

This is my first real foray into the forums here and the first public request I've written to in a very long time. I have a message from the customer that he has purchased my article (a couple of hours ago). He is requesting that I send him the rest of my article now. However, I don't have any indication from CC yet that the sale has occurred. Does it take time for that to go through? I'm just concerned about sending him the whole article without knowing for sure that it was purchased. Am I being a ninny?

Thanks!

[Debbi]

You are not being a ninny. Once the customer pays for the article, the document you uploaded is released to the buyer by Constant Content. Let the buyer know that he/she can contact support if his purchase did not release the article. I've never heard of a customer doing this before. Sounds fishy...

[aprilk10]

I think there are some issues with time-frame right now or something. I had an article sell last night but have yet to receive an e-mail notice from CC, and I have not seen the article listed in "Recently Sold." The client shouldn't be contacting you for the remainder of the article though. I agree with Debbie...sounds fishy. You might want to contact support on that one.

[Debbi]

It's not too unusual to not see your sale in Recently Sold but you should get an email and be able to see it in My Sales. I've sold articles that never showed up on the Recently Sold page.

On another note:
I had an article accepted the other day but it didn't show up either on Twitter or Facebook. I wonder why? Maybe I need to check my twitterfeed account....

[Constant]

Hi Guys! We have changed the way that purchases get approved, thus effecting the speed that you authors receive of emails indicating sales. As we continue to combat the theft of articles from the site, we have implemented another security measure. We are no longer simply approving articles when we get notice from paypal that the funds have been transferred. We are now asking new purchasers to send us the receipt from paypal so we can make sure that the purchaser actually had access to the email account associated with the paypal account. This, inevitably, has led to some hiccups and delays in having purchases approved, but we are confident that it is a good way to prevent theft via fraud. As always, please don't hesitate to contact support@constant-content.com if you have any questions or concerns.

David Kool

[BarryDavidson]

With some of the problems we've had in the past with fake purchases, I don't think it's too much to ask for verification. In a customer service situation like this, all you can do is hope it doesn't drive anyone away.

Another thing to remember is that a customer can change their mind. I'm not sure of the return policy (not a customer yet), but I'd rather wait to see the funds appear than to see them and have them disappear.

[BarbaraD]

Folks: Another newbie (just signed up today). The whole article submission process is confusing. Where can I read up? I can't find instructions. Once you submit for editorial review, then what? Do you get the go-ahead and submit to the potential purchaser? And, what gets submitted? The summary and excerpt? Then what? The purchaser sends money to PayPal and CC gets notified and then releases the article to the payer? I learned a little about this from the posts I'm reading in this thread but where's a walk-through? I haven't seen any description of how one goes about submitting articles, making sure they get to the purchaser and that one gets paid. (They really need to put a primer prominently on the site; most of the FAQs seem to be purchaser-driven. This really is confusing.) Thx. Bd

[BarryDavidson]

http://www.constant-content.com/about/w ... torial.htm

[jadedragon]

Welcome BarbaraD. This thread is dealing with some unusual back end stuff. From your point of view:

1. Write an error free article following all guidelines
2. Fill in the Article Submission form found on your author page (save your short summary, prices, keywords in case the article is rejected)
3. Attach the document with the article submission from your computer
4. Sit back and wait for a rejection (few of us get everything right on the first submission)
5. Resubmit corrected article and wait for acceptance email.
6. CC takes care of everything else including sending you your pay when the article sells
7. Get on the next article! You need to build up an inventory to develop consistent sales.

All the best and good luck on CC.

[jak]

My first ever article was accepted here. But I did spend a lot of time going through the forum threads and reading the guidelines and author's help section before submitting. It is daunting, but just make sure you comply with the guidelines and you'll be fine. Once you have submitted, you just sit back and wait for the sale, and then the payment. The site takes care of everything else. That's the real beauty of it.