Have Not Received Client's Request

[LaLa]

Hello All,

I've submitted this question directly to C-C, but since I've never had to contact them before I'm not certain as to how long a reply takes and I've decided to share here in the hopes of gaining insight, as well.

Yesterday, a client inquired about my availability to work on a request. After learning that I am available, he sent a second message informing me that he'd submitted an official request for two articles through C-C's system. He's asked that I reply to let him know what my rate will be and whether or not I can complete the articles within the requested time frame. The problem is that I've yet to receive the request from C-C and cannot respond to his questions until I do. Is this delay standard?

I noticed that the timestamp on my C-C inbox says that the message was posted at 12:34a, but I wasn't notified by personal email until 8:34a. I realize that my priority should always be to check messages on the site and not rely on personal emails notifying me of messages here (and I have no problem doing so), but this isn't the first time that I've noticed a significant delay between the two and I'm wondering if anyone else has noticed the same.

Thanks!

[LaLa]

Feel free to chime in on your experiences, but I'm just updating to say that I received the request shortly after posting here.

[Celeste Stewart]

I believe that CC manually approves requests just as they do with articles, so there's often a delay between when the client says a request was made and when it appears in your list of requests.

[LaLa]

Thank you, Celeste, that makes sense. I was a bit concerned when I received his message as I was anxious to reply to him. Thankfully, it was quickly resolved and I'll keep this in mind next time.